Digital Post, e-Boks and mit.dk: how official letters reach you in Denmark

What is Digital Post?

Digital Post is how Danish public authorities send you letters. Once you have a CPR number, letters from your municipality, the hospital, the tax authority and the rest of the public sector arrive in a secure digital mailbox, and nothing from them comes to your physical letterbox Life in Denmark. The name covers both the system and the messages in it Digitaliseringsstyrelsen.

It has been mandatory for citizens since 2014. Under the law on Digital Post from public senders, authorities have the right to send letters and documents digitally to anyone connected to the system Digitaliseringsstyrelsen. In practice the paper letter has gone, so you have to set this up early, ideally the same week you get your CPR number and MitID. It is one of the first steps in the arrival order.

You can also use Digital Post the other way round: you can write to authorities through it, and reply to a letter when the sender allows replies Life in Denmark.

Where do you read Digital Post?

There is one mailbox and four ways to open it. As a citizen you can read Digital Post from public authorities on borger.dk:

• borger.dk, or its English-language counterpart lifeindenmark.dk, through the Digital Post icon at the top of the page Life in Denmark.
• The Digital Post app, for phone and tablet, from the App Store or Google Play borger.dk.
• e-Boks, run and owned by the company e-Boks A/S borger.dk.
• mit.dk, run and owned by Netcompany A/S borger.dk.

The first two are run by the state; the Digital Post app and Digital Post on borger.dk are developed by the Danish Agency for Digital Government borger.dk. e-Boks and mit.dk are commercial, and both are approved by the agency to display Digital Post from public authorities Digitaliseringsstyrelsen. You log in to all four with MitID Life in Denmark.

Do you have to check all four?

No. Post from public authorities is the same on every platform. Whatever you read, reply to, send or delete on one platform shows up on the others, because they all draw on the same Digital Post data Digitaliseringsstyrelsen. You can use the app today and e-Boks tomorrow; a letter you have read in one place is marked as read everywhere borger.dk.

One step people miss: e-Boks and mit.dk only show your public post once you have given consent for them to do so borger.dk. Until then, an empty e-Boks inbox does not mean you have no post.

Why might your bank’s letters be missing?

This is where newcomers get caught. The sync between platforms does not apply to post from private companies. A company’s post appears only on the platform that company chose, so you need to find out which platform your bank or insurer uses Digitaliseringsstyrelsen.

It is entirely possible for your bank to use e-Boks while your insurer uses mit.dk borger.dk. The state’s own options cannot help: you cannot receive post from companies in the Digital Post app, and to read it you have to use e-Boks or mit.dk borger.dk. mit.dk says banks, pension companies, insurers and energy companies send post through it “and only there” mit.dk. e-Boks presents itself as the place for post from the public sector, your bank, your insurer and many more e-Boks.

So the practical answer is:

1. If you only deal with authorities, the free public options (the Digital Post app and borger.dk) are enough.
2. Each time you sign up with a bank, insurer, pension provider or employer, ask which platform it sends post through.
3. Install that platform’s app as well, and give it consent to show your public post too, so everything is in one place.

Receiving post digitally from companies is not compulsory. You agree to it, either directly or through a customer agreement with your bank or an employment contract Life in Denmark.

How are you enrolled, and can you refuse?

It is automatic. If you have a Danish CPR number, you receive Digital Post from public authorities automatically Life in Denmark. It applies from the age of 15, and it is your obligation to read it Life in Denmark. Young people in Denmark are enrolled automatically when they turn 15 borger.dk.

You cannot simply opt out, but you can apply to be exempted (fritaget) and receive public post on paper instead. You must meet at least one of these criteria borger.dk:

• a mental or physical disability that prevents you from using Digital Post;
• no access to a computer, smartphone or tablet where you live;
• you are registered in CPR as having left Denmark, or no longer have a permanent address or place of residence in Denmark;
• you do not speak Danish well enough, which makes Digital Post hard to use;
• practical difficulties getting the MitID you need to access it;
• you live where an internet connection of at least 512 kbit/s cannot be set up;
• quite special circumstances, after an individual assessment.

You apply in person at your municipality, show ID and sign a form saying you meet at least one criterion. You do not have to say which one, and you get a written receipt borger.dk. Someone else can apply for you with a power of attorney from the municipality borger.dk. The exemption has no end date, and you can sign up again at any time borger.dk.

Know what an exemption does not cover before you ask for one. Some authorities may still write to you digitally under other laws, for example pay slips from a public employer or messages about SU, the student grant. Post from companies in e-Boks or mit.dk also keeps coming digitally borger.dk. When you are exempted you can ask for any unopened Digital Post from the last six months to be sent to you on paper borger.dk.

What kind of letters arrive there?

Anything an authority needs to tell you. The official examples are being accepted onto a course, getting a childcare place for your child, and an appointment at the hospital Life in Denmark. Senders include your municipality, the library, the dentist and the hospital; if you have a part-time job, you may also get post about your pay and holiday pay Life in Denmark. Others a newcomer will recognise:

• Tax. Skattestyrelsen sends most of its letters by Digital Post. The tax assessment notice (årsopgørelse) and the preliminary income assessment (forskudsopgørelse) themselves are in E-tax (TastSelv), but if the tax authority contacts you about your assessment it does so via Digital Post, not by email or text message skat.dk.
• Debt to the public sector. When a debt is passed to Gældsstyrelsen, the Debt Collection Agency, it sends letters about what you owe and how it will collect it, and it points you to Digital Post to find them Gældsstyrelsen.
• Fines. The police can send a fine (bøde) through Digital Post, and the payment options are in that letter Politi.
• Court papers. Courts can serve documents such as summonses, witness summonses and judgments through Digital Post. When you open, delete or move such a message, it counts as served on you borger.dk.

What happens if you do not read it?

The same as if you left a paper letter unopened on the doormat: it still counts. A digital letter has the same legal effect as one sent physically, and it takes effect from the moment it is available to you on a Digital Post platform, whether or not you open it Digitaliseringsstyrelsen. Missing a deadline can have legal consequences borger.dk.

In practice, what a letter tells you still applies even if you never saw it: the appointment it books, the payment deadline on a fine, the answer it asks for by a date. For court papers, the deadline to appeal a judgment starts when it is served, and a witness who fails to turn up without a lawful excuse can be fined or collected by the police borger.dk.

How do you set it up?

1. Get MitID first. You need it to log in to every platform Life in Denmark. See how to get MitID.
2. Install the Digital Post app from the App Store or Google Play and log in with MitID borger.dk.
3. Turn on push notifications: menu, then Settings (Indstillinger), then Notifications (Notifikationer). By default they arrive only between 8:00 and 18:00, and you can choose round the clock instead borger.dk.
4. Add email and SMS alerts in Digital Post on borger.dk, under Menu, then Notifikationer og NemSMS borger.dk. SMS alerts only work with a Danish mobile number (+45) Life in Denmark, so a foreign number gets email and push only.
5. Install e-Boks or mit.dk as well if your bank, insurer or employer uses it, and give consent for it to show your public post borger.dk.

If you have an older Android phone: from 9 July 2026, the Digital Post app stopped working on phones that cannot be upgraded to Android HyperOS, including some Xiaomi phones on Android 9 and 10. Read your post on borger.dk in the phone’s browser instead, or use the e-Boks or mit.dk app Life in Denmark.

What if you cannot log in?

• No MitID yet, and an urgent letter is waiting, such as a hospital summons: contact your municipality, which can issue MitID to you. Bring valid ID Life in Denmark.
• Lost your phone: block the Digital Post app on that device by logging in to Digital Post on borger.dk and going to Menu, then Digital Post-appen borger.dk.
• Lost your MitID too: block it at MitID.dk first, then get it reactivated at Borgerservice borger.dk, MitID.dk.
• Anything else: Digital Post Support is on +45 33 98 00 33, Monday to Friday 8:00-20:00, and 10:00-16:00 at weekends and on public holidays. Borgerservice in your municipality can also help Life in Denmark.

How do you tell a real message from a scam?

Scammers imitate Digital Post. No bank or public authority will contact you out of the blue to ask for your payment card details, CPR number, MitID or other login details, whether by email, message or phone borger.dk. Never show or share your MitID codes with anyone, and never approve a MitID request you did not start yourself MitID.dk.

A useful tell: the real email and SMS alerts about new Digital Post do not contain links to click, although a few authorities add one themselves borger.dk. The safe habit is to ignore the link and open the app or borger.dk yourself. A genuine letter from an authority will be waiting in your inbox there. Do not trust the sender’s number either: fake texts can appear in the same thread as genuine MitID or Digital Post messages borger.dk.

What if you do not read Danish?

Be prepared for Danish. You can switch the borger.dk/lifeindenmark.dk site and the Digital Post app to English, but the messages from authorities are not translated Life in Denmark. e-Boks and mit.dk can also be set to English, and their messages may not be translated either. The e-Boks app follows your phone’s language Life in Denmark.

What helps:

• Borgerservice at your municipality will help you with Digital Post Life in Denmark.
• Give someone read access. You can give a friend or family member read access, or read-and-write access, to your Digital Post borger.dk. Read-and-write access does not replace a power of attorney, so an authority may still ask for one.
• Exemption. Limited Danish is one of the exemption criteria borger.dk. An exemption changes how your post arrives, not what it says, so it does not solve the language problem on its own.

What happens if you leave Denmark?

Your Digital Post stays active by default when you leave, for a short or a long time, so you keep getting secure post from Danish authorities Life in Denmark. That is worth keeping if you may be owed benefits from Denmark now or later borger.dk. If you are only here for a year or two, decide what you want to happen to your post before you go, not after.

Once you no longer live in Denmark you are not required to use Digital Post. If you want paper post sent abroad instead, apply for exemption due to departure, in person at your municipality, so do it before you move Life in Denmark. If you keep Digital Post, you need a way to log in from abroad: MitID, or a recognised foreign eID borger.dk.

If you move back, check your status. The Danish borger.dk page says an exemption is not lifted automatically when you return and that you must sign up again yourself borger.dk; the English Life in Denmark page says it is revoked automatically Life in Denmark. Do not rely on either: log in after you return and look for the option to cancel the exemption (Ophæv Fritagelse fra Digital Post) under Menu.

What if a letter you were expecting never arrived?

1. Check every platform you use, and the right one. Public post is the same everywhere, but a company’s post is only on the platform it chose Digitaliseringsstyrelsen.
2. Check consent. If you read in e-Boks or mit.dk and see no public post at all, you may not have given consent for it to be shown there borger.dk. Open the Digital Post app or borger.dk to compare.
3. Check whether it is in E-tax instead. Tax assessments are found in TastSelv, not as a Digital Post letter skat.dk.
4. Contact the sender. If you are waiting for post from, for example, the hospital or the municipality and believe it should have arrived, contact that authority directly borger.dk.
5. If the problem is the mailbox itself, call Digital Post Support on +45 33 98 00 33 Life in Denmark.

Common mistakes

• Reading only the Digital Post app and missing the bank’s letters in e-Boks or mit.dk borger.dk.
• Installing e-Boks or mit.dk and not giving consent to show public post borger.dk.
• Not turning on notifications, then finding a deadline passed weeks ago. The letter counted from the day it arrived Digitaliseringsstyrelsen.
• Clicking a link in an “official” text message. Real Digital Post alerts normally contain no links borger.dk.
• Leaving Denmark without deciding what should happen to your post Life in Denmark.